Common Questions
How do I care for my Lumaurelle jewelry?
We recommend storing your pieces in a soft cloth pouch or jewelry box to protect them from dust and moisture. Avoid wearing them during activities involving water or heavy physical contact.
Where is Lumaurelle jewelry made?
Our pieces are crafted in our London studio, where we combine traditional artisanal techniques with modern minimalist design to ensure every creation meets our high standards of quality.
Can I return or exchange a piece?
We offer a 30-day return window for any unopened jewelry. Please contact our customer service team to initiate a return or exchange request before the deadline.
How long does shipping take?
Orders are processed within 1-2 business days. International shipping typically takes 5-10 business days, while domestic UK orders are delivered within 3-5 business days.
Jewelry Care
Cleaning
Use a soft cloth and mild soap to gently clean your pieces. Avoid harsh chemicals or abrasive materials.
Storage
Store your jewelry in a dry, cool place. Use a soft pouch or jewelry box to protect against dust and moisture.
Wear
Remove jewelry before applying lotions or perfumes. These substances can cause tarnish and damage the metal.
Inspection
Regularly inspect your pieces for any signs of wear. Early detection ensures the longevity of your investment.